We all know the horror stories about Comcast. Some of them involve the dreaded four-hour window. Others make reference to service outage problems. In Houston, our biggest complaints are most closely tied to the existence of Comcast Sports Net Houston and the fact that it is unavailable to the majority of the city. So, saying Comcast has a bad rep is like saying Lindsay Lohan has a drug problem, beyond obvious. Well, this latest episode isn't going to help.
It wasn't a cheeseburger that sent this Comcast rep over the edge.
Ryan Block, a developer at AOL, and his wife decided to cancel their Comcast service, something I'm sure many people fantasize about. When they did, they were sent to a customer service rep who verbally badgered them about their decision. Block, being the good nerd he is, not only recorded the conversation, but posted it to Sound Cloud. As you might imagine, the whole thing went viral.
The recording is over eight minutes long, completely insane and absolutely worth every painful second of listening.More »