Warning to Owners of Recalled GM Vehicles in Houston
To clarify, one Knapp employee told me that because I had not received a recall letter from GM in the mail, they couldn't honor the terms. But while Knapp Chevrolet may have not slinked into the 1990s with fancy internet technology, GM has: the company's warranty and recalls page allows owners to type in their vehicle identification number (VIN) and see if their car has been recalled. That was the case with mine: it was actually recalled in 2012. And while there was a PDF of the letter on the site, it wasn't mailed to me, so Knapp could not help me.
I followed up with another Knapp employee, who actually typed my VIN into his computer while we were on the phone. While this produced the same information I was looking at -- an issue with the fuel pump module -- he said that it was not in fact a recall. I asked him why the letter I was looking at stated "your vehicle is involved in safety recall 12190," and he simply explained to me that it wasn't really a recall.
Now, I wanted to be sure. I tend to trust mechanics, because I know nothing about cars. As far as I know, my car is powered by a band of elves casting magic spells under the hood. But I called GM's recall specialists to find out if my car really was being recalled. They told me it was. They didn't know why anyone at one of their dealerships would say otherwise. I asked if they would contact the dealership to find out what the problem was, and I was told they would.
A GM representative got in touch with me and said she left a voicemail for Knapp's fixed operations director, Paul Foust. When I spoke with Foust, he had my VIN handy. He said my car had been recalled and asked how he could help. I explained that one of his employees said it wasn't recalled, and he didn't see how that could be. But he didn't seem to be too interested otherwise.
When I called the GM representative back, she told me she received a message from Foust in which he explained that his employee may have accidentally typed in the wrong VIN when I first called.