Warning to Owners of Recalled GM Vehicles in Houston

Categories: Whatever

To clarify, one Knapp employee told me that because I had not received a recall letter from GM in the mail, they couldn't honor the terms. But while Knapp Chevrolet may have not slinked into the 1990s with fancy internet technology, GM has: the company's warranty and recalls page allows owners to type in their vehicle identification number (VIN) and see if their car has been recalled. That was the case with mine: it was actually recalled in 2012. And while there was a PDF of the letter on the site, it wasn't mailed to me, so Knapp could not help me.

I followed up with another Knapp employee, who actually typed my VIN into his computer while we were on the phone. While this produced the same information I was looking at -- an issue with the fuel pump module -- he said that it was not in fact a recall. I asked him why the letter I was looking at stated "your vehicle is involved in safety recall 12190," and he simply explained to me that it wasn't really a recall.

Now, I wanted to be sure. I tend to trust mechanics, because I know nothing about cars. As far as I know, my car is powered by a band of elves casting magic spells under the hood. But I called GM's recall specialists to find out if my car really was being recalled. They told me it was. They didn't know why anyone at one of their dealerships would say otherwise. I asked if they would contact the dealership to find out what the problem was, and I was told they would.

A GM representative got in touch with me and said she left a voicemail for Knapp's fixed operations director, Paul Foust. When I spoke with Foust, he had my VIN handy. He said my car had been recalled and asked how he could help. I explained that one of his employees said it wasn't recalled, and he didn't see how that could be. But he didn't seem to be too interested otherwise.

When I called the GM representative back, she told me she received a message from Foust in which he explained that his employee may have accidentally typed in the wrong VIN when I first called.


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5 comments
JimWC
JimWC

You have to wonder if any of the GM dealerships that were put out of business during the downturn would be willing to service recalls, no questions asked.  You know, if they had been allowed to stay in business.


I think the only reason for Knapp's continued existence is the HPD business.

Unsympathetic
Unsympathetic

Millions of cars.  13 deaths.  Tempest in a teacup.

Jimi Austin
Jimi Austin

I recommend Lone Star Chevrolet, but personally wont be buying another GM product unless I hit the lotto and can afford a new Corvette.

Lisah4
Lisah4

A couple of years back I receivd a recall letter for my Chevy and I had the same experience with Knapp.  Even though the issue with the car was EXACTLY as described in the recall letter they gave me the same runround you describe above.  I was having none of their BS and insisted that they make the required repairs for free, just as the letter stated that they were required to do.  The did fix my car but I don't think it would have happened had I not been educated about the issue and also very insistent on having my way.  I would not take any car back to them for service, nor would I purchase a car from them.

craig.malisow
craig.malisow

@Lisah4  Thanks for sharing that. It's important that people who've experienced this issue with Knapp, or any other dealership, speak up. 

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