One Way To Get Into The Better Business Bureau: Sue Its Ass Off

Categories: Courts
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After cleaning up its long history of customer complaints, a local moving company is trying to get back in Houston's chapter of the Better Business Bureau. Their method: a big fat lawsuit.

Student Movers, Inc. is suing the local BBB in Harris County District Court for more than $6 million, claiming the bureau engaged in deceptive trade practices and disparagement.

According to the complaint, Student Movers reached out to the BBB five years ago to try to rejoin. The BBB responded by telling the company that it had to resolve all existing customer complaints still on file for the past three years. The company did so. Then, according to the lawsuit, the BBB told Student Movers it needed to settle all complaints for the past six years. Once more, the company did, but the BBB then told them they needed to resolve complaints for the last 10 years. Again, when the company did so, they were still denied entry, against the agency's own published protocol for membership, the lawsuit states

Student Movers also accuses the BBB of repeatedly publishing false information in order to harm the business, and that when company officials called to complain about the misleading statements, the bureau corrected them.

Despite the accusations and the lawsuit, Houston BBB President Dan Parsons sounds up-beat..


"We're pretty confident in winning," he tells Hair Balls, "but we may be able to negotiate a deal if [the company] is willing to, if wanting to get in the bureau is really the root of their cause."

Parsons says he'd consider letting the company in so long as it understood what is expected of a good member.

"We get companies that have brought their record back to being fine," he says, "but at the end of the day we're not sure they get it. But please understand, we're not doing it just to dismiss the case. We don't work that way."

To prove it, Parsons says he would make Student Movers pay his attorney's fees if a deal to let the company back in is struck.

Why?

Because, he says, filing a lawsuit "is not the way you get our attention."



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11 comments
speedmaxtor
speedmaxtor

BBB or Better Business Bureau is just a extortion ring. Any company that gives them a dime is stupid, thats right if your some sucker CEO being suckered out of money by this private mob group your DUMB, and shouldn't be running a company.

Kevin Miller
Kevin Miller

Hi, I was simply checking out this blog and I really admire the premise of the article and this is really informative. I will for sure refer my friends the same. Thanks Broward Movers  

Plrushing
Plrushing

Why does the BBB not respond to these complaints. 

Plrushing
Plrushing

The BBB is crap and if you believe what they say you will be in for a big surprise. This is a priviate owned business and caters to the ones paying them. They actually want to run your business i personally told them to kiss my ass and will sue them for hindering my ability to earn a living. I am a firm believer that a business should be honest and trustworthy and his word should actually account for something as this is all most of us will ever have is our word and if you lose that you have lost everything but the BBB thinks they actually govern your business tellling you no matter wat your warranty says you must do it their way they just suck but are great if you are paying them. Just my opinion.

J
J

I was contacted by the BBB several years ago and was lead to believe I was privledged to have earned an invitation to be a member of the BBB. After a 45 minute over the phone appilcation, I was asked to give my cc info for my $500 membership fee...I said, no thank you. That was the first red flag. Fast forward 2 years and the same song and dance, only this time I said I would give it a shot. I had a A+ rating for the whole year, but when I did not renew my membership, it was immediately knocked down to a A-, although it shows no complaints. Now, they keep calling and emailing me to renew and are even offering installment plans....but I don't want to renew because it did not help my business! Now, if someone does visit my BBB profile, all they see is A-...and when you see the - sign, your first thought is negative....maybe I should sue too!

Paul Wayne Rushing
Paul Wayne Rushing

I used to belong to the bbb and as long as you are a paying member you do no wrong. If someone files a complaint against, and you are not a member, they will tell you how to run your business and it will be run their way or they leave you negative reports on your bbb file. They think they run yours and my business and 80% of the time they are wrong. I have been in business for 47 years and had one complaint filed against my company stating that when I repaired and add on slab i damaged the existing pier supports on the original exisiting portion of the slab foundation. They hired an engineer who made the same statement I damagaed the exisitng piers. I hired my attorny and visitied the property in question along with my attorny and my engineer My company exposed the whole exterior perimeter of the exisitng slab foundation and found NO exisitng piers in place none there was nothing there that even looked like a pier. The statement made by the homeowner and the engineer were totally lies and my engineer and attorny took pictures as proof and also showed home owner and their engineer and asked where is the damage I caused. The engineer asked for me please do not file a grievence aagainst him with the engineering board. The home owner offered to pay my expenses for the exploration I had to do to prove my innocience i refused and did file a complaint against the engineer for making a statement without any exploration of foundation before making his determination. But guess what bbb still has this on my record so there for I have a D rating with the bbb and I do intend to sue the bbb and promise I will sue I might not win but I will sue. I have also filed a complaint against the bbb and intend to file a complaint with the tags office and where ever needed to bring these people down to reality.

Paul Rushing

steve
steve

the way to police the bbb is to get a copy of all the complaints lodged against you from the bbb, then get an attorney to supheona those people for the libel and slander lawsuit. when they don't show for their deposition your attorney gets a judge to order a cease and desist against the bbb from publicly reporting unsubstantially reported claims.

Rick
Rick

who does the BBB answer too?

Doug Close
Doug Close

We had a problem with the BBB in Dallas.I have a getleman working for me and he previously had a business with a partner and sold it and the bbb put his name on my compnay bbb and they would not take it off unless I demoted him or fired him. We are in the busy part of the year or I would of started pursuing it.

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