The Chronicle Has Issues With Delivery
"We had issues with our presses and we had a lot of calls," a Chronicle circulation rep said Sunday. Sunday, because repeated calls to the paper Saturday morning were greeted with a busy signal. By the time I got a call through it was to be graced with the message that the circulation department had shut down for the day and to call back tomorrow.
So on Sunday, I called back, to be told I wasn't unique at all, although the rep didn't know how many other papers were affected, although she said she knew there were a lot of them. Just that something had gone very wrong with the presses and as a result whole sections were left out of the paper. Oh and they had a problem with a lot of late papers as well.
All of which is terrifically poor timing for the Chron since it has just announced a hike in its subscription rates and if you did get through at all it was to hear a lengthy recorded set of instructions that you don't need to call about readjusting your home delivery service -- you can just go online to handle it.
About the only break the Chronicle got was that this didn't happen during high school football season.