UPDATE: Video of Brawl at Houston Chacho's Goes Viral, Reminds World We're Classy

Categories: Food Fight, News

Chacho's has released the following statement regarding the incident:

We apologize for the unfortunate incident that took place in the late afternoon of April 2, 2014 at our Westheimer location. We have been in business at this location for 15 years and in our other restaurants for over 30 years and have never experienced such an incident before.

As are result of our internal investigation, we have terminated the manager on duty and two employees.

We have not been able to speak to the customers involved. We have, however, interviewed the employees involved and their statements are consistent.

They state that the matter began when three women drinking margaritas wanted to-go cups, presumably to take the margaritas with them. This is a violation of the law and our policy to not give to-go cups to customers with margaritas. The customers then became angry and loud. Two of the employees report that one of the customers tried to go behind the front counter to physically get a to-go cup but was physically not allowed to do so.

The customers then demanded a refund, but the manager on duty refused. The employees report the matter became more heated at this point, with the customers blocking the front counter, preventing customers in line from ordering. One of the employees reports he called the police by this time. Finally, when other customers in line tried to place orders but were unable to do so, the manager on duty physically tried to move the customer out of the way.

The video shows what happened after that time. The two other male employees shown in the video state they felt they needed to defend the manager.

The manager on duty could have performed better in these ways:
1. He could have made a greater attempt to calm down the customers and explain why a to-go cup could not be provided.
2. He should have immediately given a refund when the customer asked for a refund.
3. He acted contrary to the scope of his duties when he on his own physically touched the customer. He could have waited for the police to arrive, and called the police again to explain that the situation was deteriorating.

After careful examination of the video, we have determined that the two other employees acting aggressively should have exercised significantly more restraint. Other Chacho's employees seen in the video either were not physically involved or tried to restrain the other two Chacho's employees who acted aggressively.

As a result of the above analysis, we terminated the manager and the two employees who acted aggressively.

Again, we sincerely regret that this incident happened in our restaurant. We aspire to be a great restaurant for everyone. This incident has stained our reputation and wounded those of us who have worked so hard for so many years to make Chacho's successful.
We want to thank the thousands of loyal Chacho's customers who in recent days have continued to visit our restaurants and communicated their support.

Location Info

Chacho's

6006 Westheimer, Houston, TX

Category: Restaurant

My Voice Nation Help
133 comments
lilalasia
lilalasia

Obviously no one does any research before making comments you guys don't even know what your talking about #1 the lady who ordered the alcohol was not the one who asked for a to go cup the waiter took the ladies drink that had the alcohol and threw her drink away the lady with the baby is the one who asked for the refill so there is one misconception... #2 the ladies didn't do anything but stand there the man told her she couldn't have a refill because she was a bitch....#3 if you watch the video he put his hands on her first ... please get your information correct before spouting ignorance...

Imhotep Taylor
Imhotep Taylor

True racist? HAHAHA. Name one group of people I'm racist against. You're throwing accusations around without backing. The only person whose even shown their publicly racist here is YOU. And don't forget, I'm also Black. I just HATE ignorant behavior and the people who defend it.

Sandra Pollard
Sandra Pollard

The worst part of this is all you people commenting are continuing the hate and segregation. Let's agree that all people, of all races can act like idiots. Why perpetuate hate Angelique? (bc that's exactly what you're doing, whether you recognize it or not.) This video is an example of where our society is headed... Downhill! Why not embrace each other and learn from the mistakes we all make? And don't try to call me racist, hateful or any other derogatory term. My family is multi-racial. We don't see skin color, we see deeper than that.

Angelique Henry
Angelique Henry

Imhotep Taylor Jimi Austin Yup! Just as I suspected true racist and ignorant mindset never looking at the facts, ignore the truth and spin the story! Justice will prevail! The owner and staff has already admitted culpability. It's a wrap! These girls are gonna enjoy a huge settlement for their humiliation, emotional and physical distress. The employees are facing criminal charges and civil damages! I empathize with the owner because he probably didn't know that he had some racist jerk working for him just as I suspect your employer doesn't know about your ignorance. You hear people say that racism is blinding and my goodness it really is the truth! The great thing about social networking is that you really get the opportunity to realize that there are so many racist walking in our midst. SMDH.

Imhotep Taylor
Imhotep Taylor

Atypical playbook, don't immediately take sides and you start throwing wild accusations & accusing people of self-hatred. At the end of the day, these Women wanted an Alcoholic beverage to go and the news report EVEN SAID IT. You can't ask for a refund on food or beverages after you've consumed them. And from the tone that Woman was using it sounded like they were causing a larger argument way before hand.

Jimi Austin
Jimi Austin

If you ask someone to leave and they dont, you have no choice but to throw them out.

Angelique Henry
Angelique Henry

Travis Harshaw, Imhotep Taylor and everyone else! As I mentioned before I have as much time as I please to uncover racial bias, self hatred and ignorance that many of you are unaware that you have. Furthermore, I am a bit concerned that there are so many male responders who feel that the manager actions were appropriate. Are you guys abusers? Do you hate women? Nevertheless, KHOU did further investigative reporting and aired the FULL VIDEO showing the manager got physical FIRST, called the customer a Bitch when she asked for a refund and the brawl followed. The HIRED lawyer is Peyman Momeni not Quanel X (not that I would have a problem with Quanel) and there are criminal and civil charges pending. My goodness, the owner, manager, witnesses and non witnesses do not agree with the way things went down! The owner is gonna have to pay for this idiot's actions. I ask that you look at the video and the investigative reporting by KHOU a respectable news outlet and stop spewing baseless comments! I have attached it for your convenience. BTW, I don't expect an apology I only ask that before you pop off with your opinion do your research. https://www.youtube.com/watch?v=hoYYpbHDbVE

Travis Harshaw
Travis Harshaw

The mind-bending logic involved in your assessment of the situation is astounding. You have to make a conscience choice to be this ignorant toward what actually happened in the video, as you are obviously a very intelligent person. The problem will never be resolved if you cannot even acknowledge what the problem was. It is hard to take you serious... I truly thought your comment was satire... if it is not you should be ashamed, if it is... I applaud your comedic approach to the situation.

Ricardo Ortega
Ricardo Ortega

the ladies were wrong dude was wrong and if it was racism so what lady you fucking act like because of this racism is going to end racism their will always be racism so deal with it

Angelique Henry
Angelique Henry

Imhotep Taylor I peeped your profile and you are a weirdo! Go play with your damn cats! Lol!

Imhotep Taylor
Imhotep Taylor

Also, notice that you ignored the factual argument and went toward self-hatred as an argument. Ignorance is bliss, I guess. But the Women were wrong, end of story and I wish QX would shut his damn mouth sometimes.

Imhotep Taylor
Imhotep Taylor

Has my careful abstraction of the truth has led you to frustration?

Angelique Henry
Angelique Henry

Imhotep Taylor have you heard of the term self hatred? Your response doesn't deserve my time, NEXT! Steven Stoobin Nguyen most of you idiots don't have one black friend. Where in the hell do you people live? IJS, you don't have one black co-worker as a fb associate. Check my page again silly kid because I have over 20+ friends from all races and countries and best of all I know each of them! I don't expect to change a person who is filled with self hatred nor a bigots mindset but I love how most of you keep focusing on the fact that she wanted a to go cup and not that she was assaulted by a man 3 times her size. Kick rocks why don't you!

Imhotep Taylor
Imhotep Taylor

The persecution syndrome you're exhibiting is at extreme levels, Ma'am.

Chris Bauman
Chris Bauman

Why did they need a cup to go so they can drink and drive? Lol this person arguing for them is clearly mental, arrest all of them I say

Steven Stoobin Nguyen
Steven Stoobin Nguyen

I like how this ignorant lady complains that peoples' friends look like them and when you go to her page it's the exact same thing she is complaining about..

Imhotep Taylor
Imhotep Taylor

Slight Edit: I honestly think Chacho's handled this situation perfectly. People taking their side have clearly lost their mind. My original comment follows; How about instead of trying to justify the actions of the customers you instead admit that BOTH parties are wrong? The customers wanted a go cup for ALCOHOL. Everyone knows Texas is by large, dry, and that it's AGAINST THE LAW to walk around with it in public. Chachos was protecting themselves AND that Woman from the authorities and even possibly losing their license to serve liquor. You can't get a refund on an alcoholic drink AFTER you've drunk half of it Jesus Christ! Personally, with the way those hair hatted hooligans acted I wouldn't consider them humans either. Just loud mouthed, ignorant beast. Am I saying it's justifiable? Maybe, because it's their right to not only refuse service, BUT escort them out of the premises. The man was doing just that, refusing them and escorting them out before she threw the first punch and started the whole thing. Rewatch that video. Who was making the noise? Who threw the first punch? Who ganged up on the employees? You're trying to remove blame from the (obviously) guilty party and saying they didn't deserve what happened. Unfortunately for you, that isn't the case. And btw, I'm Black too & I approve of the way Chachos handled this situation. http://www.youtube.com/watch?v=9q_I27rkSTI

Angelique Henry
Angelique Henry

Jose Arroyo this is why I conduct research. The Los Angeles Times reported a story tilted “Bauhaus singer Peter Murphy to go on tour despite DUI charges". I learned from this article on Ryan Metts fb page. He shared this article with the fb community along with the following comment "Great..we all done plenty bad shit". The article states that Bauhaus was driving under the influence, rear ended a vehicle and fled from the scene. A a witness followed him in a truck and blocked him in the driveway. When the cops arrive he was drunk and they found a bag of meth in his car! In Ryan's eyes this incident is "We have all done bad shit". This guy could have killed someone driving under the influence and on meth. However, his racial bias only allows him to see that this kinda shit can happen to anyone. Ryan, where I come from people who DUI, high on meth, rear end a vehicle and flee the scene are considered scum. The ladies at Chachos are not! They merely were upset because an employee at Chachos refused to give her a to go cup, arrogantly took away her drink, refused to honor her refund request and then assaults her for standing up for herself. This is the problem with people who live in a small world made up of only people who look like them and think like them. They are never challenged on their racial bias and they show up everywhere spewing inflammatory comments. @Ryan Metts you need help.

Ryan Metts
Ryan Metts

Not suprised! That place attracts alot of scum!

Angelique Henry
Angelique Henry

@ Ana Maria Morris you are dismissed! Jose Arroyo I have all the time I want to pull back the cover of all the cowards posting comments rooted in racism and ignorance. I address the facts and that takes research. Some of the comments are racist, period end of story. The truth will set you free so try it sometimes.

Jose Arroyo
Jose Arroyo

You have too much time on your hands to be looking at people's friends.

Ana Maria Morris
Ana Maria Morris

Hahahahahahaha Angelique Henry I honestly couldn't be bothered by anything you have to say about my life you self-righteous hag. At least I know how to conduct myself in public very much unlike the pathetic miscreants involved in this, and clearly unlike you.

Angelique Henry
Angelique Henry

Ana Maria Morris my goodness it's amazing that someone such as your self calling someone an animal. I took a look at your fb photos and there are some pretty vulgar ones that look far more savage than anything these ladies are doing in this video! Go sit your wild ass down somewhere because you can't judge with your filthy life!

Ana Maria Morris
Ana Maria Morris

It has nothing to do with race. It has EVERYTHING to do with those three women acting like a bunch of animals. Act like a goon, you'll get treated like one. Period.

Adolfo Nava
Adolfo Nava

Case closed, take it in court, alcohol was involved and assault, all parties should be in jail and wait for trial

Angelique Henry
Angelique Henry

Oh, BTW I went through the pages of Mary Miller, Jose-Elizabeth Molina,Suzanne Suzanne C. Trevino and Joshua Adam Hunt and looked at their friends list and guess what all their friends look like them with the exception of Mary Miller having one black friend and most of his friends were Caucasian. America is the melting pot and Houston is overflowing with diversity and these fb members only friend people that look like them. Need I say more?

Hector Contreras
Hector Contreras

If I was a employee I would have step back, watch which car they drive off, plate number, make,model, color, and call the cops on an DWI problem solve, angry customers will enjoy some time in paradise, CPS will probably get involved since they had a child in the car at the time of incident and you still have ur job.. and as for them they would learn thing of two about how Texas laws work on to - go cups for margaritas. .

Suzanne C. Trevino
Suzanne C. Trevino

Since when does the city of Houston allow alcohol to go? This isn't New Orleans. Zero class and Quanell whoever needs to go away. Really a Latin person received a to go cup for margarita and so now he's involved. Smh! And wow to that man that went after that lady. Just wow!

Becci Himes
Becci Himes

Well, that's a law suit waiting to be filed.

Jason Moseley
Jason Moseley

And this is surprising, how? The degradation of morals and values in America, have been on a steep decline for close to two decades. Shame is truly dead and this is now the norm.

Jose-Elizabeth Molina
Jose-Elizabeth Molina

Over a to go cup??? Really these ladies should have just left. Acting like children. QX finds any reason to show his face.

Mary Miller
Mary Miller

Both parties behaved badly. QX being involved is just ridiculous.

David Nunez
David Nunez

They should change their name to "Chacho Libre's"!

studiobuddy
studiobuddy

maybe he didn't want these ladies to go off driving while slurping on margaritas as a child rode with them.

rakawistar
rakawistar

I can't tell who's dumber, the instigating employees or the customers... but rest assured, at least three of those men will be without a job.  Good riddance.

lilalasia
lilalasia

obviously you haven't done your research about the whole story what happened was the lady with the baby asked for a refill for her babies drink the waiter took the lady with the alcoholic drink off the table instead and got rid of her drink she paid for it had nothing to do with taking a drink out of the restaurant she asked for a to go cup for he child and he said no because you are a bitch .... please get the facts straight before your ignorant comments...

lilalasia
lilalasia

you an idiot and you need psychological help please seek help asap

thatone
thatone

@rakawistar  If the customers are physically assaulted by the employees, and its the employees who made the first move, the customers are not in the wrong.


If the employees (as in the people WHO WORK THERE) make the first move in physically touching someone (and its not even self defense!) not only are the employees in the wrong, but they lose their job.


... and you still can't figure out who's "dumber."?

Bruce_Are
Bruce_Are topcommenter

@thatone @rakawistar 

I also can't decide who was the dumber.  Was it the customers that didn't listen and trespassed into forbidden areas so that they could break the law by getting their alcohol to go, or was it the employees that tried to prevent the stupid women from doing it?  Tough call. 

Now Trending

From the Vault

 

Loading...